Information We Collect
At Downtowner Car Wash, we collect information to provide you with the best car wash experience. This includes:
- Personal Information: Name, email address, phone number, and billing information when you sign up for our Unlimited Wash Club or purchase services.
- Vehicle Information: License plate number and vehicle details for RFID membership identification.
- Usage Data: Information about your visits, wash history, and service preferences.
- Website Data: IP address, browser type, and browsing behavior through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Process transactions and manage your Unlimited Wash Club membership
- Identify your vehicle for automatic gate entry
- Send you receipts, membership updates, and promotional offers (with your consent)
- Improve our services and customer experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, email services, analytics providers)
- Legal Requirements: When required by law or to protect our rights and safety
Data Security
We implement industry-standard security measures to protect your personal information. This includes encrypted data transmission, secure payment processing, and restricted access to personal data. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Opt out of marketing communications at any time
- Cancel your Unlimited Wash Club membership through the member portal
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Last Updated: January 2025